Amtrak reports fast start to Mardi Gras service

NEW ORLEANS Amtrak's recently introduced Mardi Gras train service, which began operating in August to connect New Orleans and Mobile, Alabama, has experienced higher-than-anticipated ridership during its first three months along the Gulf Coast.

Amtrak announced on Thursday that over 46,000 passengers have traveled on the twice-daily roundtrip journeys since the service began, utilizing tracks from CSX, Norfolk Southern, and the New Orleans Public Belt Railroad.

"We are on track to exceed our initial projections," said Amtrak Board Chairman Anthony Coscia. "The demand across our network is exceptionally strong."

Amtrak Executive Vice President Jennifer Mitchell highlighted that communities along the route have quickly embraced the new service. "We are proud of the collaborative efforts with our partners in Louisiana, Mississippi, and Alabama," she stated.

The service has also received notable backing from regional tourism organizations and the Southern Rail Commission.

Customer satisfaction for the Mardi Gras trains ranks at the top among all Amtrak routes, reflecting the efforts of train crews, engineers, on-board staff, and maintenance teams. About 96% of riders reported being "extremely satisfied" with their trips. On-time performance currently stands at 86%, among the highest in the Amtrak system, and even when delays occur, nearly 90% of passengers remain "extremely satisfied" with their experience.

Over the first 108 days, the Mardi Gras trains have carried an average of more than 420 passengers daily.

Analysis: Mardi Gras Train Service Exceeds Expectations

The launch of Amtrak's Mardi Gras train between New Orleans and Mobile has surpassed initial forecasts. In its first three months, over 46,000 passengers used the service, averaging more than 420 riders per day.

High customer satisfaction, with 96% of passengers reporting being "extremely satisfied," indicates strong operational performance and effective collaboration among Amtrak staff and local partners. On-time performance of 86% further reinforces the reliability of this new route.

The early success demonstrates significant demand for regional rail service along the Gulf Coast and suggests potential for future expansions or additional frequency. Local tourism boards and the Southern Rail Commission's support underline the route’s broader economic and community impact.

Sources:

• Mardi Gras service is off to a fast start, Amtrak says