Improvement needed in adult social care service

The Care Quality Commission (CQC) has raised concerns that weaknesses in adult social care at York Council may have put people at risk due to insufficient safeguarding systems. Inspectors concluded that the service requires improvement, highlighting areas that demand urgent attention.

The report noted delays in assessments, reviews, and the provision of equipment. It also emphasized the need for the council to engage more effectively with groups whose voices are rarely heard, including people with learning disabilities.

Claire Douglas, the council leader, stated, "We take any identified weaknesses seriously and will prioritize addressing them to ensure our standards meet expectations."

Inspection visits took place in June 2025. Chris Badger, CQC's chief inspector for adult social care and integrated care, commented, "While there are dedicated staff committed to helping people, critical deficiencies require immediate action." He added that support often did not meet individuals' needs, negatively affecting their health and wellbeing.

Badger also reported that partner organizations frequently received incorrect or incomplete information about peoples needs, particularly for those nearing the end of life. Staff expressed frustration over their inability to provide sufficient help.

Despite these issues, inspectors acknowledged positive steps. The council has tackled digital inequality through initiatives that provide access to technology, training, and equipment. Additionally, people living with dementia were involved in shaping the councils dementia strategy.

Douglas reaffirmed the councils commitment to high-quality adult social care, stating, "Our action plan will respond to these points and ensure residents voices guide how we develop and deliver services. This process is already underway, and we anticipate swift improvements in this essential service area."

Badger noted that leaders are aware of the challenges and are engaging with both staff and service users. He emphasized that immediate action is necessary for care to be safe and effective, and he expressed optimism about the council's future plans.

Sources:

• Adult social care service requires improvement