The Social Security Administration's 50% reduction in field office visits: How it affects you

WASHINGTON The Social Security Administration (SSA) plans to reduce the number of visits to its field offices by 50% next year, raising concerns among advocates that this could foreshadow additional office closures.

Field offices have traditionally served as local hubs where people can receive in-person assistance with retirement and disability applications, Social Security card requests, and other vital services. According to an internal SSA plan shared in November, the agency aims to limit public visits to no more than 15 million in fiscal year 2026, down from over 31.6 million visits in the previous fiscal year.

A spokesperson for the SSA, speaking anonymously, emphasized that field offices will continue to provide essential services to the 75 million Americans who receive monthly benefits, while noting that more individuals are managing their accounts online or by phone.

At least 7,000 SSA employees have been laid off this year, part of broader efforts under the previous administration to streamline services. Earlier proposals requiring all beneficiaries who cannot access the online portal to visit a field office for identity verification were partially reversed after public and congressional opposition.

Jessica LaPointe, representing 30,000 SSA workers through the American Federation of Government Employees, criticized the plan, highlighting that many community members lack the technology to navigate online systems and rely on in-person help. The SSA is trying to let AI and the internet replace a well-trained workforce, she said.

Several rural offices have already closed this year due to staffing shortages, and the SSA website lists multiple offices currently providing phone-only services.

Chris Delaney, a claims specialist and union leader in Hudson, noted the rising demand in his office, which serves 30 to 60 visitors daily. Many people struggle with ID verification online, and having office access is critical, he said.

The 2026 plan also aims to schedule all requested appointments within 30 days, improving on the current 78.3% compliance rate. Social Security remains one of the nations largest and most valued social programs, with a recent poll indicating that two-thirds of Americans believe the program is underfunded.

The SSA has faced legal challenges over the previous administrations restructuring efforts. Democracy Forward filed a lawsuit in October to obtain records on service disruptions and policy changes. LaPointe argued that the agencys current actions follow the largest staffing cuts in its 90-year history without meaningful public input.

Author: Lucas Grant