Inspectors say fire service needs to do more work

A recent review has highlighted ongoing concerns about the culture and leadership within Suffolk Fire and Rescue Service, emphasizing that significant improvements are still needed.

HM Inspectorate of Fire and Rescue Services assessed the organization in August and September 2024. Their evaluation revealed multiple instances where senior leaders failed to model expected behaviours or uphold the service's values.

During a follow-up visit in October, inspectors acknowledged some progress but noted that challenges remain. Jon Lacey, the services Chief Fire Officer, stated: Our focus now is on embedding lasting change, strengthening leadership, and ensuring improvements are consistent across the organization.

Senior inspector Lee Freeman commented in the latest report: While progress is evident, much more work is required to transform the organizational culture.

After the initial inspection, the service was instructed to improve communication between staff and senior management and ensure employees felt confident in raising concerns. Leaders were also tasked with maintaining high standards of behaviour and ensuring governance arrangements function effectively.

To address these issues, Suffolk Fire and Rescue developed a 37-point action plan. Suffolk County Council committed an additional 1.6 million over two years, which has allowed the recruitment of nine new staff members, with eight more positions planned to reduce pressure on existing employees.

The report notes that a new governance structure has been implemented, but it is too early to assess its full impact. An e-learning program on values has also been introduced, though inspectors observed that some staff still fail to demonstrate the expected standards. One employee, for example, used inappropriate language while criticizing the training.

While senior leaders have participated in team-building and leadership workshops, some employees still feel accountability for resolving issues is inconsistent. Most staff reported that leaders act as role models, but occasional lapses in communication and behaviour have led some to feel undervalued.

Mr. Lacey welcomed the feedback, acknowledging the progress while emphasizing that the service is midway through its improvement journey. Suffolk County Council cabinet member Steve Wiles said: Strong foundations have been laid, and we will continue to support the service as it delivers the high standards our communities expect.

The service has also enhanced staff engagement, implemented leadership development and 360-degree feedback programs, and established external peer support mechanisms to reinforce ongoing improvements.

Author Commentary: Progress Amid Ongoing Challenges at Suffolk Fire and Rescue

The latest inspections of Suffolk Fire and Rescue Service confirm that while some progress has been made, significant cultural and leadership challenges persist. The 37-point action plan, additional staffing, and £1.6 million investment demonstrate a serious commitment to improvement, yet inspectors note that consistent behaviours and governance remain uneven.

Senior leaders, including Chief Fire Officer Jon Lacey, have engaged in team-building and leadership programs, and some staff now recognize positive role modelling. However, lapses in communication and adherence to values still occur, highlighting the gap between policy and practice.

Improvements such as new governance structures, values-based e-learning, and external peer support are steps forward, but their effectiveness will only be measurable over time. Accountability and staff confidence in raising concerns remain central challenges that the service must address to fully transform its culture.

In summary, Suffolk Fire and Rescue is on a clear path toward reform, but the journey is far from complete. Continued focus on embedding consistent leadership behaviours and strengthening organisational culture is essential for sustainable progress.

Sources:

• Fire service has more work to do, say inspectors